Solution 5: replace the print cartridge – HP Photosmart C5580 All-in-One Printer User Manual
Page 141
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information, see:
•
“Check the estimated ink levels” on page 98
•
“Print a self-test report” on page 114
•
“Clean the print cartridges” on page 107
Cause: The print cartridges needed to be cleaned or there was insufficient ink.
If this did not solve the issue, try the next solution.
Solution 5: Replace the print cartridge
Solution: Replace the indicated print cartridge. You can also remove the indicated
print cartridge and print using ink-backup mode.
Check to see if your print cartridge is still under warranty and end of warranty date
has not been reached.
•
If the end of warranty date has been reached, purchase a new print cartridge.
•
If the end of warranty date has not been reached, contact HP support. Go to
. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Cause: The print cartridge was damaged.
The printout has a horizontal band of distortion near the bottom of a borderless
print
Try the following solutions if your borderless print has a blurry band or line on the bottom
of it.
•
Solution 1: Check the paper type
•
Solution 2: Use a higher print quality setting
•
Solution 1: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE:
There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
Chapter 14
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Troubleshooting
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