Common installation problems – HP Netserver L Server series User Manual

Page 91

Advertising
background image

Chapter 12

Troubleshooting

85

conduct a basic test of components listed in the system inventory

display "PASSED" or "FAILED" overall results of basic tests

record detailed test results of basic system tests

display a menu of advanced tests

select and run one or a series of advanced tests

add the record of results of advanced tests to the record of basic tests

view a list to locate the meaning of a specific error code

view one or more steps to help confirm and isolate error conditions

browse the Support Ticket, containing detailed inventories and test results

add comments to the Support Ticket

If you have TopTools remote management software installed and configured for
use with DiagTools, you can accomplish any of the above list of tasks remotely.

See the online documentation HP NetServer DiagTools Error Reference and
User Guide
for more information on DiagTools.

Common Installation Problems

The following sections contain general procedures to help you locate installation
problems. If you need assistance, it is recommended that you contact your reseller
first. If you need to get assistance from Hewlett-Packard, refer to Appendix E for
information on service and support.

CAUTION

The NetServer must have its covers in place for proper
cooling. When you replace a hot-swappable item (or open the
NetServer while it is operating for any other reason) do not
run it for more than two minutes with the covers off. The
processor has its own fan and fan baffle, and the processor
must not run for more than one minute without the fan baffle
in place. Failure to observe these precautions may result in
thermal damage to the NetServer.

Advertising