HP Netserver L Server series - Manual (Page 109)

Chapter 13 Service and Support
101
Prior to calling for support, record this information:
•
Product model name and number
•
Product serial number
•
Operating system type and revision level
•
Add-on boards or hardware installed
•
Third-party hardware or software
•
Applicable hardware driver revision levels
•
A list of system resources, both used and available. Use the
configuration utility to obtain this list
•
Any system or diagnostic error messages. Run Diagnostic Assistant
(from the HP Navigator CD-ROM, the Diagnostic Assistant diskette,
or downloaded from the HP web site) and print a list of all errors
reported
Provide a detailed description of the problem(s) including:
•
Exact error message(s)
•
When and where the message occurs
•
What was the server doing at the time of the error
•
What is the frequency of the error
•
What was the last display on the monitor
•
What changes were made to the server recently (including hardware
and/or software)
For hardware repair or telephone support in the U.S. and Canada, contact either:
•
Participating Service Authorized HP Personal Computer Reseller
or
•
HP Customer Support Center (Colorado) (970) 635-1000 from 6 AM
to 8 PM Mountain Time on Monday through Friday and from 9 AM to
3 PM Mountain Time on Saturday