Tips for avoiding jams, Errors – HP Officejet Pro 8000 - A809 User Manual

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d. Reinsert the duplexer into the device.

3. Open the top cover and remove any debris.
4. If you have not found the jam and have Tray 2 installed, pull out the tray, and

remove the jammed media, if possible. If not, do the following:
a. Ensure the device is turned off, and disconnect the power cord.
b. Lift the device off Tray 2.
c. Remove the jammed media from the bottom of the device or from Tray 2.
d. Reposition the device on top of Tray 2.

5. Open the cover door. If there is paper remaining inside the device, ensure the

carriage has moved to the right of the device, free any paper scraps or wrinkled
media, and pull the media towards you through the top of the device.

WARNING! Do not reach into the device when it is on and the carriage is
stuck. When you open the top cover, the carriage should return to its position
on the right side of the device. If it does not move to the right, turn off the
device before you remove any jam.

6. After clearing the jam, close all covers, turn on the device (if you turned it off) and

resend the print job.

Tips for avoiding jams

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Make sure that nothing is blocking the paper path.

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Do not overload the trays. For more information, see

Understand specifications for

supported media

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Load paper properly and when the device is not printing. For more information, see

Load media

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When reinserting Tray 2 (optional) into the device, do so gently. Forceful insertion
with a full stack of paper may cause sheets to slide up within the device, causing it
to jam or pick multiple sheets at one time.

•

Do not use media that is curled or crumpled.

•

Always use media that conforms with specifications. For more information, see

Select print media

•

Make sure the output tray is not overly full.

•

Make sure the media length and width guides are adjusted snugly against the
media, but do not crinkle or bend the media.

Errors

This list represents some of the errors you might see on your computer screen
(Windows) and how to fix the errors.

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