Symptom information, Service notifications, Loose connections – HP ProLiant DL360 G4p Server User Manual
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Troubleshooting
97
Symptom Information
Before troubleshooting a server problem, collect the following information:
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What events preceded the failure? After which steps does the problem occur?
What has been changed between the time the server was working and now?
Did you recently add or remove hardware or software? If so, did you
remember to change the appropriate settings in the server setup utility, if
necessary?
Has the server exhibited problem symptoms for a period of time?
If the problem occurs randomly, what is the duration or frequency?
To answer these questions, the following information may be useful:
Run HP Insight Diagnostics (on page
) and use the survey page to view the
current configuration or to compare it to previous configurations.
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Refer to your hardware and software records for information.
Service Notifications
To find out the latest service notifications, refer to the HP website
(
). Select the appropriate server
model, and then click the Documentation link on the product page.
Loose Connections
Action:
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Be sure all power cords are securely connected.
Be sure all cables are properly aligned and securely connected for all external
and internal components.
Remove and check all data and power cables for damage. Be sure no cables
have bent pins or damaged connectors.