Diagnostic steps – HP ProLiant DL360 G4p Server User Manual

Page 98

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98

HP ProLiant DL360 Generation 4p Server User Guide



If a fixed cable tray is available for the server, be sure the cords and cables
connected to the server are correctly routed through the tray.

Be sure each device is properly seated.

If a device has latches, be sure they are completely closed and locked.

Check any interlock or interconnect LEDs that may indicate a component is
not connected properly.

If problems continue to occur, remove and reinstall each device, checking the
connectors and sockets for bent pins or other damage.

Diagnostic Steps

To effectively troubleshoot a problem, HP recommends that you start with the
first flowchart in this section, "Start Diagnosis Flowchart (on page

99

)," and

follow the appropriate diagnostic path. If the other flowcharts do not provide a
troubleshooting solution, follow the diagnostic steps in "General Diagnosis
Flowchart (on page

101

)." The General Diagnosis flowchart is a generic

troubleshooting process to be used when the problem is not server-specific or is
not easily categorized into the other flowcharts.

The available flowcharts include:

Start Diagnosis Flowchart (on page

99

)

General Diagnosis Flowchart (on page

101

)

Power-On Problems Flowchart (on page

103

)

POST Problems Flowchart (on page

106

)

OS Boot Problems Flowchart (on page

108

)

Server Fault Indications Flowchart (on page

111

)

The number contained in parentheses in the flowchart boxes corresponds to a
table with references to other detailed documents or troubleshooting instructions.

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