HP Officejet 6700 Premium e-All-in-One Printer - H711n - Manual (Page 102)

Scanner did nothing
• Check the original
Make sure that the original is loaded correctly. For more information, see Load an
original on the scanner glass or Load an original in the automatic document
feeder (ADF).
• Check the printer
The printer might be coming out of Sleep mode after a period of inactivity, which
delays processing a short while. Wait until the printer displays the Home screen.
• Check the HP software
Make sure that the HP software provided with the printer is installed correctly.
Scan takes too long
• Check the settings
◦
If you set the resolution too high, the scan job takes longer and results in
larger files. To obtain good results, do not use a resolution that is higher
than needed. You can lower the resolution to scan more quickly.
◦ If you acquire an image through TWAIN, you can change the settings so
that the original scans in black and white. See the onscreen Help for the
TWAIN program for information.
• Check the status of the printer
If you sent a print or copy job before you tried to scan, the scan starts if the
scanner is not busy. However, the printing and scanning processes share
memory, which means that the scan might be slower.
Part of the document did not scan or text is missing
• Check the original
◦
Make sure that you loaded the original correctly. For more information, see
Load an original on the scanner glass or Load an original in the automatic
document feeder (ADF).
◦ If you scanned the document from the ADF, try scanning the document
directly from the scanner glass. For more information, see Load an original
on the scanner glass.
◦ Colored backgrounds can cause images in the foreground to blend into the
background. Try adjusting the settings before you scan the original, or try
enhancing the image after you scan the original.
• Check the settings
◦
Make sure that the input media size is large enough for the original that you
are scanning.
◦ If you are using the HP Printer Software, the default settings in the HP
Printer Software might be set to automatically perform a specific task other
than the one that you are attempting. See the onscreen Help for the HP
Printer Software for instructions about changing the properties.
Chapter 8
98 Solve a problem