HP CD-Writer Plus External 9200e Drive - Manual (Page 25)

25
Solving Installation
Problems
If you need further assistance after reviewing this chapter, contact HP
Customer Care directly by calling the appropriate telephone number
from the list beginning on page 36.
Things to Try First
Try the following suggestions if your CD-Writer Plus does not appear
under Windows Explorer once you have completed the installation. If
the problem persists, see the Installation Troubleshooting section below.
■ Make sure the computer is plugged in and that each device has power.
■ Turn off the computer’s power, wait 20 seconds, then turn it on again.
■ Disconnect and then reconnect the CD-Writer Plus’ power cable. This
might fix a faulty connection.
■ Disconnect and then reconnect the SCSI data cable.
■ Run the HP CD-DVD Toolbox (only available in English) to get
troubleshooting help. Click the Start button on your taskbar, point
to Programs, HP CD-Writer Plus, and click HP CD-DVD
Toolbox.
Installation Troubleshooting
Ejecting a Stuck CD.
You can eject a stuck CD even when your drive’s power is off. Use this
procedure only if the normal eject functions do not work!