HP Deskjet 642c Printer - Manual (Page 42)

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Getting Help When Things Go Wrong 4
Why won’t it print?
What is the problem? Possible cause To solve the problem…
No page came out
of the printer.
Power may be off or there
may be a loose connection. 1 Make sure the power is on.
2 Make sure that all cable connections
are secure.
You may not have any paper
in the IN tray. Double-check that the media is placed in the
IN tray correctly.
The printer’s top cover may be
open. Close the printer’s top cover.
A problem may exist with one
of the print cartridges.
If the Resume light is flashing, lift the
printer’s cover, verify that the print cartridges
are installed properly. See page 1.
The printer may be slow.
If the Power light is flashing, the printer is
in the process of printing. Be patient.
The printer is waiting for you
to press the Resume
button.
If the Resume light is flashing, press the
Resume button.
There may be a paper jam. 1 Turn off the printer, open the top cover,
and remove the OUT tray.
2 Pull the paper out of either the IN tray or
the OUT tray. Remove all torn pieces of
paper from the printer.
3 Reload the paper in the IN tray.
4 Replace the OUT tray and close the top
cover. Turn on the printer.
5 Press the Resume button on the front
of the printer.
6 If you were printing labels, make sure a
label did not become unglued from the
label sheet while going through the
printer.
7 If the paper jam has cleared, print your
document again.