HP Deskjet 642c Printer - Manual (Page 43)

36
Getting Help When Things Go Wrong 4
A blank page came
out of the printer.
You may be out of ink. 1 Lift the printer’s cover and verify that the
print cartridges are installed properly.
2 If you are out of ink, replace the print
cartridge. See “Replacing Print
Cartridges” on page 27.
3 Print your document again.
You may have forgotten to
remove the vinyl tape from
the print cartridge. Make sure you have removed the protective
piece of vinyl tape on each of the print
cartridges. See “Replacing Print Cartridges”
on page 27.
You may be trying to print
a fax. 1 Save the fax in a graphic format, such as
TIFF.
2 Place it in a word processing document
and print it from there.
The printer is really slow. Your computer may have less
than the minimum system
requirements. 1 Check the amount of RAM and
processor speed in your computer. See
“System Requirements” on page 52.
2 Free up some space on your hard drive.
Having less than 100 MB of free space
on your computer’s hard drive can mean
longer processing times.
Too many software programs
may be running at the same
time. Close all unnecessary software programs.
You may be using outdated
printer software. Check the printer driver you are using. Be sure
to check the HP web site at
http://
www.hp.com/support/home_products for
the most recent software updates.
You may be printing a
complex document
containing graphics or
photographs. Be patient. Large, complex documents
containing graphics or photographs print
slower than text-only documents.
Why won’t it print? continued
What is the problem? Possible cause To solve the problem…