HP Deskjet 642c Printer - Manual (Page 49)

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Getting Help When Things Go Wrong 4
HP Customer Care
HP DeskJet printers set the
standard for quality and
reliability, so you have made an
excellent choice. Should you
need help, however, HP Customer Care’s award-
winning service and support is nearby to provide
expert advice on using your HP printer or to answer
specific questions about a problem you are having.
Whether online or by phone, you’ll find the support
you need—and you’ll find it fast.
HP Customer Care Online
Click your way to a quick solution! HP Customer Care
Online is a great place to go for answers to questions
about your HP products. You’ll get instant access to
everything from helpful printing tips to the latest
product and software updates—24 hours a day, seven
days a week, all at no charge to you.
If you have a modem connected to your computer
and subscribe to an online service or have direct
access to the Internet, you can obtain a wide variety of
information about your printer at the following web
sites:
English:
http://www.hp.com/support/home_products
French:
http://www.hp.com/cposupport/fr/
German:
http://www.hp.com/cposupport/de
Japanese:
http://www.jpn.hp.com/CPO_TC/eschome.htm
Portuguese:
http://www.hp.com/cposupport/pt
Spanish:
http://www.hp.com/cposupport/es/
From HP Customer Care Online you can link to
HP Customer Care User Forums and HP Customer
Care Email .
HP Customer Care User Forums
They’re friendly. They’re informative. Check out our
online user forums. Simply review existing messages
left by other HP users to find the answers you’re
looking for. You can also post your questions, then
check back later for ideas and suggestions from
knowledgeable users and system operators.
HP Customer Care by Email
Connect with HP via email and receive a personal
reply from an HP Customer Care service technician.
Responses are normally provided within 24 hours of
receipt (excluding holidays). A great option for those
non-urgent questions.
Printer Softwar e
Printer software (also referred to as a printer driver)
allows your printer to talk with your computer. HP
provides several options for getting printer softwar e
updates:
• Download the printer software by accessing the HP
Customer Care Online web site. See “HP
Customer Care Online” on this page for the
addresses of the HP web sites.
• If you are in the U. S. and need a software update,
you can download the printer software from:
http://www.hp.com/support/home_products. If
you do not have access to the web site, call (661)
257-5565. Software updates are available for the
cost of the CDs plus shipping.
• If you are outside the U.S. and cannot download
the driver from
HP Customer Care Online (on this
page), call the HP Customer Care Center
(page 43) nearest you.