Hp policy on non-hp supplies, Hp fraud hotline and web site – HP LaserJet Pro 100 color MFP M175nw User Manual
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HP policy on non-HP supplies
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges and imaging
drums, either new or remanufactured.
NOTE:
For HP printer products, the use of a non-HP print cartridge or a refilled print cartridge does
not affect either the warranty to the customer or any HP support contract with the customer. However,
if product failure or damage is attributable to the use of a non-HP print cartridge or refilled print
cartridge, HP will charge its standard time and materials charges to service the product for the
particular failure or damage.
HP fraud hotline and Web site
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to
when you install an HP print cartridge and the control-panel message says the
cartridge is non-HP or used. HP will help determine if the cartridge is genuine and take steps to
resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
●
The supplies status page indicates that a non-HP or used supply is installed.
●
You are experiencing a high number of problems with the print cartridge.
●
The cartridge does not look like it usually does (for example, the packaging differs from
HP packaging).
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Chapter 7 Print cartridges and imaging drum
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