HP LaserJet Pro 100 color MFP M175nw - Manual (Page 83)

Solve problems with print cartridges or the imaging drum
Check the print cartridges and imaging drum
Check each print cartridge, and replace it if necessary, if you are having any of the following
problems:
● The printing is too light or seems faded in areas.
● Printed pages have small unprinted areas.
● Printed pages have streaks or bands.
If you determine that you need to replace a print cartridge, print the supplies status page to find the
part number for the correct genuine HP print cartridge.
Type of print cartridge Steps to resolve the problem
Refilled or remanufactured print
cartridge Hewlett-Packard Company cannot recommend the use of non-HP supplies, either
new or remanufactured. Because they are not HP products, HP cannot influence
their design or control their quality. If you are using a refilled or remanufactured
print cartridge and are not satisfied with the print quality, replace the cartridge with
a genuine HP cartridge that has the words “HP” or “Hewlett-Packard” on it, or has
the HP logo on it.
Genuine HP print cartridge or imaging
drum 1. The product control panel or the supplies status page indicates “Very Low”
status when the cartridge has reached the end of its estimated life. Replace
the print cartridge if print quality is no longer acceptable.
2. Print a print quality page from the Reports menu on the control panel. If
streaks or marks are in one color on the page, you might have a defect in
that color cartridge. See the instructions in this document for interpreting the
page. Replace the print cartridge if necessary.
3. Visually inspect the print cartridge for damage. See the instructions that
follow. Replace the print cartridge if necessary.
4. If printed pages have marks that repeat several times at the same distance
apart, print a cleaning page. If this does not solve the problem, use the
repetitive defects section in this document to identify the cause of the
problem.
ENWW Solve problems with print cartridges or the imaging drum 69