HP iPAQ hw6500 Unlocked Mobile Messenger series - Manual (Page 169)

Troubleshooting 14–5
ActiveSync
For more information on Microsoft ActiveSync, refer to
Chapter 3, “Using ActiveSync.”
Problem Solution
I cannot connect to
my computer using
the HP iPAQ Cradle.
• Be sure you have installed Microsoft ActiveSync 3.8 or a later
version on your host computer before connecting your HP iPAQ
to it.
• Be sure your HP iPAQ is connected to the HP iPAQ Cradle, and
that the cradle is connected to your computer.
• Be sure your HP iPAQ is securely seated in the cradle and is
making contact with the cradle connector.
• Be sure you are running Microsoft Windows 98SE, Me, 2000, or
XP and that you have installed Microsoft ActiveSync 3.8 or a later
version on your computer. Also be sure you are connecting directly
to a USB port on your computer and not through a USB hub.
• Try resetting your HP iPAQ. Refer to the information on Resetting
the Unit in Chapter 1, “Getting to Know Your HP iPAQ Mobile
Messenger.”
• Uninstall and reinstall ActiveSync.
• If you are running personal firewall software, try disabling it. If you
are then able to synchronize, contact the software vendor for
information on configuring the required exclusions to eliminate
this problem.
I connected my
HP iPAQ before
installing Microsoft
ActiveSync.
1. Disconnect the HP iPAQ from your computer.
2. In Windows 98 or 2000, click Start > Settings > Control
Panel > System. The Device Manager opens automatically.
Locate and select the “unknown” USB device record and click
Remove (Uninstall in Windows 2000).
3. Restart your computer and allow it to detect the USB device.
4. Install Microsoft ActiveSync 3.8.
5. Reconnect the HP iPAQ to the computer.
Microsoft ActiveSync
cannot locate my
HP iPAQ when I
synchronize.
• Be sure the device is on and the charging/communications port on
the bottom of the HP iPAQ is connected to the communications
port in the HP iPAQ cradle.
• Be sure all cables are securely connected.
• Remove your HP iPAQ from the HP iPAQ Cradle or disconnect it
from the Autosync cable, power on the unit by pressing the
Power button, then put it back in the HP iPAQ Cradle or
reconnect it to the Autosync cable.
• Reset the device by using the stylus to lightly press the
Reset button.
• Check Connection Settings in ActiveSync on your computer to
ensure the communications port you are using is active.