HP Deskjet 5850 Color Inkjet Printer - Manual (Page 206)

banners are not printing correctly
check the paper tray
●
Unfold and refold the paper when several sheets feed into the printer at once.
●
Confirm that the unattached edge of the banner paper stack is on top and
facing the printer.
●
Verify that the correct paper for banner printing is used.
check the printer properties
Open the Printer Properties dialog box and verify the following settings:
tab setting
Paper/
Quality
Size is: Appropriate banner size
Type is:
hp banner paper
check the software
●
Verify that the software application you are using prints banners. Not all
software applications print banners.
●
If gaps appear at the ends of the sheets, verify that the printer software is
operating correctly.