HP Officejet 7110 Wide Format ePrinter - H812a - Manual (Page 8)

Anonymous usage information storage .............................................................................................. 48
5 Solve a problem .............................................................................................................................................. 49
HP support ......................................................................................................................................... 50
Obtain electronic support ................................................................................................... 50
HP support by phone ......................................................................................................... 50
Before you call .................................................................................................. 51
Phone support period ........................................................................................ 51
Telephone support numbers ............................................................................. 51
After the phone support period .......................................................................... 52
General troubleshooting tips and resources ....................................................................................... 53
Solve printer problems ....................................................................................................................... 54
The printer shuts down unexpectedly ................................................................................ 54
Alignment fails ................................................................................................................... 54
The printer is not responding (nothing prints) .................................................................... 54
The printer prints slowly ..................................................................................................... 55
Solution 1: Use a lower print quality setting ...................................................... 55
Solution 2: Check the ink levels ........................................................................ 55
Solution 3: Contact HP support ......................................................................... 56
The printer is making some unexpected noises ................................................................ 56
Blank or partial page printed .............................................................................................. 56
Something on the page is missing or incorrect .................................................................. 57
Placement of the text or graphics is wrong ........................................................................ 57
Print quality troubleshooting ............................................................................................................... 59
Solution 1: Make sure you are using original HP ink cartridges ........................................ 59
Solution 2: Check the ink levels ......................................................................................... 59
Solution 3: Check the paper loaded in the input tray ......................................................... 60
Solution 4: Check the paper type ....................................................................................... 60
Solution 5: Check the print settings ................................................................................... 60
Solution 6: Print and evaluate a print quality report ........................................................... 61
Solution 7: Contact HP support ......................................................................................... 62
Solve paper-feed problems ................................................................................................................ 64
Solve problems using HP ePrint and HP websites ............................................................................. 66
Solve problems using HP ePrint ........................................................................................ 66
Solve problems using HP websites ................................................................................... 67
Configure your firewall software to work with the printer .................................................................... 68
Solve printer management problems ................................................................................................. 69
Embedded web server cannot be opened ......................................................................... 69
Solve network problems ..................................................................................................................... 71
Solve Ethernet network problems ...................................................................................... 71
Solve wireless problems .................................................................................................... 71
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