EOTech M914 (AN/PVS-14) Monocular Night Vision Device - Manual (Page 47)

3-7
SECTION II
SERVICE / PACKING AND UNPACKING
3.4 SERVICE / REPAIR
For service, repair, or replacement, first e-mail
[email protected] or call toll-free 1-877-744-4803.
To assist with determining if the item is repairable, the
following information will be requested:
a. Serial number of the defective item;
b. Thorough description of the malfunction, defect, or
damage; and
c. If known, an explanation as to how the malfunction,
defect or damage occurred.
If the item is determined to be beyond economical repair,
follow applicable replacement procedures through your
Property Officer. If it is determined that the item is under
warranty, or should be returned for repair, a Return Material
Authorization (RMA) number will be provided.
When returning the MNVD for service / repair, the following
procedures should be followed to prevent any additional
damage:
1. Be sure that the MNVD is free of all contaminants such as
dirt or any other foreign material.
2. Remove battery.
3. Place the MNVD in the soft carrying case.