Monoprice 9207 IP Camera Converter - Manual (Page 47)

MPEG-4 Video Server
Appendix D. Trouble shooting
1. What’s going on when the red led light on the video server product is
flashing?
A: When the video server product is connected to the Internet and working correctly,
the red led light will be on constantly. If the red led light is flashing, it’s probably
because there is some network connecting problem. Please check the network
connection again and follow the instructions on the user manual to set it up again.
2. What’s the viewing angle of the video server product?
A: The viewing angle of the video server product is dependent on the connected
lens.
3. What’s the longest distance using the video server product to see the
video?
A: When using the video server product to see a long-distance object, whether it’s
clear or not depends on the size of the object. Usually when your eyes can see
something clearly in that distance, the video server product can also see that
object clearly in about the same distance.
4. What should I do if the password is forgotten, and the ID/password card is
missing?
A: The easiest way to solve this problem is to reset the video server product to the
factory default. Please stick on the reset button on the rear panel of the video
server product for more than 3 seconds and release it. The video server product
will then restart to the factory default. The default administrator account is “admin”,
administrator password is empty. The default video-play password is “ipcam”.
You can adjust these account and passwords by using the browser to login into
the video server product and do the needed modifications.
5. What should I do if I can not hear the audio sound from the video server
product?
A: There is an audio input connector inside the video server product. If you can see
the video from the accompanied CamView software, but can not hear the audio
sound, please check the followings:
(1). Check if the speaker of the computer is turned on, you can try to play a audio
file on the computer to verify this.
(2). Check if the microphone on the video server product is enabled. Please login
into the web configuration page of the video server product, select the “video”
settings, click the “Enable audio microphone” choice.
6. I can see the video in a remote place, but the video quality is not good and
sometimes the video will disconnect and then the video will reconnect again
by itself.
A: It’s probably because the internet bandwidth (internet speed) is not big enough.
Please try to apply for a better internet connection from your Internet Service
Provider or decrease the bandwidth settings of the video server product. You can
adjust the bandwidth requirement of the video server product either from the
CamView software or login into the web configuration page of the video server
product to do the modification.
7. Does the video server product provide the recording function?
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