Apple QuickTime Streaming Server (Administrator’s Guide) - Manual (Page 46)

46 Chapter 2
Streaming Server Admin Is Not Responding
m Verify that the streamingadminserver.pl script is running. If not, log in as root (or
administrator in Windows), open a terminal window, and start the Streaming Server
Admin process by typing
/usr/sbin/streamingadminserver.pl
m Alternatively, use sudo to execute the command as root. See “Executing a Command With
sudo” on page 44.
The Server Doesn’t Start Up or Quits Unexpectedly
m Check the error log.
m Make sure the QuickTimeStreamingServer file (for QTSS) or the DarwinStreamingServer
file (for DSS) is in the /usr/sbin/ directory.
The Streaming Server Computer Crashes or Is Restarted
m With QuickTime Streaming Server (QTSS) 4.1 or later, when the computer restarts,
playlists start up automatically. With QTSS 4.0, once the computer starts up, you may
need to restart playlists, even if Streaming Server Admin indicates they are playing.
m Make sure the streaming server is running before you restart the playlists.
m If you were using the streaming server to relay broadcasts using the Default Relay feature,
you need to restart the broadcasts on the other streaming servers that were relaying to
this server using the RTSP Announce protocol. Likewise, any TCP or RTSP Announce
relays must be restarted on the server after it has restarted.
Media Files Do Not Stream Properly
m Try streaming a sample movie to see if the server can stream it. A sample movie is
included with the server.
If the server streams the sample movie, the problem may be with the way your movie file
is prepared. Recreate the movie.
If the sample movie doesn’t stream, the problem may be with the server computer or
the network.
m Check streaming server activity and, if necessary, reduce the maximum number of
connections or throughput.
m If the problem occurs on a client computer, make sure the user has the appropriate
Streaming Proxy and Streaming Transport settings. The administrator for the client
computer’s network should be able to provide the correct settings.
m Make sure the client software supports the file format being broadcast.
m Check the structure of the URL.
LL0329.book Page 46 Wednesday, November 20, 2002 2:09 PM