Streaming performance seems slow, Users can’t connect to your broadcast, Users see error messages while streaming media – Apple QuickTime Streaming Server (Administrator’s Guide) User Manual
Page 47: Streaming performance seems slow 47, Users can’t connect to your broadcast 47, Users see error messages while streaming media 47
Managing Your Streaming Server
47
m Check the playlist. If you created a looping playlist containing hinted MPEG-1 QuickTime
files, QuickTime clients will likely have problems viewing the stream.
Streaming Performance Seems Slow
m If you are streaming QuickTime movies, make the movies self-contained using QuickTime
Player Pro or other authoring application, and make sure hinting is optimized for
streaming services.
m Reduce the maximum number of connections or the maximum throughput.
m Turn off other services.
m If users can’t see the live streamed media, make sure you are capturing a signal from the
audio or video equipment into the computer you’re using for capture and encoding.
m Make sure the SDP file is located in the media directory on your streaming server.
Users Can’t Connect to Your Broadcast
m Make sure the client computer has QuickTime 4 or later installed. If users are connecting
using a web browser, be sure the QuickTime 4 Plugin is installed correctly.
m Make sure users have the correct URL.
m If users are trying to connect to a broadcasted playlist, make sure the broadcast
description file contains the correct IP address, destination base port, and path name for
the Session Description Protocol (SDP) file.
m If users are attempting to connect to your broadcast over HTTP, make sure you disable
any web server that may be conflicting with your streaming server. Also, make sure
streaming on port 80 is enabled in the General Settings pane of Streaming Server Admin.
Users See Error Messages While Streaming Media
Here’s what the messages mean:
Error code 401: The user has tried to get access to a protected file. Users may need to
upgrade to QuickTime 5 or later.
Error code 404: The server cannot locate the URL the user entered. Make sure users enter
the correct URL for the broadcast. Tell users not to attempt to view media in a web browser
by typing an RTSP URL directly into the web browser’s location address. RTSP URLs are used
only with the Open URL command of QuickTime Player.
LL0329.book Page 47 Wednesday, November 20, 2002 2:09 PM