Vaisala Observation Display - Manual (Page 46)

User's Guide ______________________________________________________________________
Problem Situations
Table 5 Some Problem Situations and Their Remedies
Problem Probable Cause Remedy
User cannot open
"Settings" menu. User has been logged in
as observer. Log in as administrator
(select System - Login
as Administrator).
Application cannot
connect to the AWS. Communications failure. 1. Check that IP address
and TCP port have been
correctly configured.
2. Close the application
and try to connect to the
AWS using a terminal
program that uses the
same TCP/IP settings.
3. Check that PC firewall
is not blocking the
connection.
Data does not appear in
Vaisala Observation
Display or the external
terminal. Communications failure
or AWS configuration
failure. Check connection to
AWS and AWS
configuration.
AWS data messages
can be seen in external
terminal (for example,
HyperTerminal) but no
data is visible in
Observation Display. Error in Observation
Display communications
settings or invalid AWS
message format. Check communications
settings, check AWS
message.
AWS data can be seen
in Observation Display
Terminal window but
some text boxes in the
main screen are left
empty. TextBox configuration
error. Select text box variable
from the pop-up menu.
AWS data is being
received by the
Observation Display but
graphs in the main
screen are left empty. AWS clock has different
time from PC time. Synchronize AWS and
PC clocks. If AWS is
supposed to use
different time zone than
PC, adjust the graphs
using Time Settings
from the graph pop-up
menu.
Technical Support
For technical questions, contact the Vaisala technical support:
E-mail [email protected]
Fax +358 9 8949 2790
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