Trouble shooting – Town RiceMaster Gas Rice Cookers User Manual
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If your rice cooker is not working automatically, perform the following diagnostic tests:
1. With the pilot lit and an empty rice pot in the cooker, start the Main Burner. Expect to hear a
click after 3 minutes and 15 seconds. The click is the sound of the sensor reaching shut off
temperature. If the Main Burner does not shut off, refer to the instructions below on “Main
Burner does not shut off automatically.”
2. If the Main Burner shuts off, the sensor is working. Pour a gallon of water into the rice pot and
listen for the click of the sensor returning to its cooking position. After insuring the pilot is lit,
start the Main Burner and cover the rice pot. If the cooker shuts off within 20 minutes, remove
the cover and allow the water to evaporate. If the cooker shuts off after the water has
evaporated, it is working normally. Feel free to contact us with any questions you may have
about the operation of this rice cooker.
IF THE COOKER SHUTS OFF TOO SOON, NEVER PRESS THE COOK BUTTON A SECOND TIME.
THE RICE WILL BURN!
The sensor has activated and must cool to reset.
DIFFICULTY
CAUSE
REMEDY
Main Burner does not shut
Shut off stem tip is worn or
Replace tip or stem assembly.
off automatically. Perform
broken. See photo.
the diagnostic tests above.
Sensing element is missing or
Replace Sensing element per
failed
instructions below.
Main Burner shuts off before
Insufficient water to cook rice
Cook rice with recommended
rice is done, pilot remains lit
amounts of water.
Rice pot and/or Outer Jacket are Correctly position Drip pan, Rice
not correctly positioned.
pot and/or Outer Jacket
A heavy pot could cause the shut
Remove one washer from under
off stem to release early.
the perforated disc of the shut
off stem.
If the tip of Shut Off Stem is
broken off, the rice cooker can-
not shut off.
Proper installation of Encased
Sensor in bottom of rice pot.
No. 56855 Encased Sensor replacement instructions:
TOWN FOOD SERVICE EQUIPMENT CO., INC. • 72 Beadel St. • BKLYN • NY 11222
retaining spring
retaining ring
retaining spring
encased sensing
element
encased sensing
element
old sensing
element
FIRST
1. Remove & invert rice pot
2. Remove retaining spring
and retaining ring (ring
only with old sensing
element
SECOND
3. Replace sensing element.
Important: Concave side of sensing ele-
ment with letters must be exposed
THIRD
4. Reinstall retaining spring
TROUbLE SHOOTING