Town RiceMaster Gas Rice Cookers - Manual (Page 11)

DIFFICULTY CAUSE REMEDY
Main burner shuts off Overloaded pot Remove washer below tip on
while cooking shut off stem (picture on pg. 10)
Cook lever bent Return to factory for service.
Request RGA (page 15)
Insufficient gas pressure Check gas pressure.
Install all gas valves are open.
Sensing element is worn out Replace Sensing Element per
instructions on page 10.
Insufficient Pilot Burner Insufficient gas pressure Check gas pressure.
flame Install all gas valves are open.
Contact your gas supplier if
problem persists.
Pilot orifice is blocked Clean or replace pilot orifice.
Main Burner flame is Unit connected to incorrect Check Rating Plate. Confirm
yellow. Black soot type of gas unit is connected to correct
collects on bottom of type of gas.
rice pot
Air shutter closed Adjust/open air shutter
Spillage on Main Burner or Clean or replace Main Burner
blockage inside Main Burner
Flame lifts off Main Spillage on Main Burner Clean or replace Main Burner
Burner
Excessive air Adjust/Close air shutter
Boiling over Too much water Cook with proper amount of
water. See instructions.
Pot interior turns gray Rice pot is put away for a Thoroughly wash pot and dry.
long time without having
been washed.
Pot is sterilized by boiling Discoloration will not harm rice
water but it turns gray. pot or rice.
11
Units requiring warranty service must be returned to Town Food Service Equipment Co., Inc
for repair. See Warranty on page 15. Call us at (718)388-5650 with your model and serial
number and request authorization to return for warranty repair (RGA #). Non warranty parts
are available by calling us at (718)388-5650.
TROUbLE SHOOTING
(718) 388-5650 (800) 221-5032 except NY fax: (718) 388-5860 townfood.com