Town RiceMaster Gas Rice Cookers - Manual (Page 15)

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Town Food Service Equipment Co., Inc. (Town) warrants the equipment to be free of defects in materi-
als and workmanship, subject to the terms specified below. This warranty is limited to parts replacement
and does not include any labor allowance. Any service charges or charges for parts replacement are your
responsibility.
Town warrants the RM-55 and RM-50 to be free of defects in materials or workmanship for a period of six
months. The warranty period shall commence at time of shipment from Town. The warranty period may
be extended, at Town’s option, if proof of installation (specifying model and serial number) at a later date,
but in no case shall warranty be extended beyond nine months after date of shipment from Town.
Parts and labor are covered for the warranty period for properly packed units returned to Town prepaid.
Town cannot be responsible for shipping damages to any unit returned with improper packaging. Parts that
have failed due to defective materials or workmanship will be replaced at no charge. Units repaired under
warranty will be returned freight prepaid. Warranty for the new parts will be for the remainder of the origi-
nal warranty period.
This warranty does not cover any failures or operating difficulties due to accident, abuse, misuse, alteration,
misapplication, improper installation or improper maintenance or service.
Town does not authorize any person or company to assume on its behalf any obligation or liability in con-
nection with this unit in any matter whatsoever.
If warranty service becomes necessary, bring the unit to the dealer who sold you the unit. Request them to
carefully pack the unit. Be sure to insulate the enamel jacket from the rice pot. If the pot is allowed to con-
tact the enamel jacket during shipment, it will become chipped. If the base is not properly packed it may
become dented. Town will charge for repairs to units returned due to abuse for any reason.
The returning agency is entitled to request from the purchaser the costs of shipping and handling charges to
return the unit. Before any unit is returned, call Town at (718)388-5650 and request a Return Goods Au-
thorization (RGA) number. Be advised this RGA is only authorization to return your unit for evaluation.
No credit of any kind may be taken arising from an RGA. Your unit will be inspected to verify the dif-
ficulty for which it was returned. Once the difficulty is verified, it will be repaired and the unit returned at
no charge if due to faulty materials and/or workmanship. If defective for any other reason, the unit will be
repaired and the customer charged for the cost of the labor and materials for the repair plus return delivery
costs.
For your records, you may wish to record the following information as it will be required in the event ser-
vice is required:
Dealer unit purchased from__________________________________ date_____________________
Unit Model No.___________________ Serial No.__________________ type of gas _________
LIMITEd WARRANTY
(718) 388-5650 (800) 221-5032 except NY fax: (718) 388-5860 townfood.com