MagTek EC2000 99875651 - Manual (Page 11)

3 - Preventive Maintenance Procedure
ExpressCard 2000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure
Page 11
4) Press the Menu button to launch the Main Menu page.
5) Press the Settings button to launch the Settings Menu page.
6) Press the Load F/W button to launch the Firmware Download password page.
7) Use the on-screen keyboard to enter the password 1234567 , then press the E key to launch the
second Firmware Download password page.
8) Use the on-screen keyboard to enter the password 7654321 , then press the E key to launch the
Firmware Download page.
9) Note the revision numbers listed for each .hex file in the list. If any revision number does not match
the revision numbers you found on the Help page, update the firmware for that component using the
steps in the following sections.
3.5.2 Update the Main Logic Board (Controller) Firmware
To update the controller (main logic board / MLB) firmware, follow these steps:
1) From the Firmware Download page, select the Controller radio button.
2) In the list of .hex files, select the file that corresponds to the new revision.
3) Press the Download button to download the .hex file to the controller. The system will report
“Loading the firmware. Please wait….”
4) Wait about 5 minutes for the firmware to finish downloading. Do not power off the device.
5) After the firmware update is complete, the device will make sounds as the MLB resets. Wait until the
sounds stop and the touchscreen reports “Finished loading the firmware.”
3.5.3 Update the Printer Firmware
To update the printer firmware, follow the steps from section 3.5.2, but select the Printer radio button
and select the .hex file appropriate to the revision of the image printer firmware you want to install, before
pressing the
Download button.
3.6 Service the Hopper Module
Follow these steps to service the hopper transport: