MagTek EC2000 99875651 - Manual (Page 6)

3 - Introduction
ExpressCard 2000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure
Page 6
Part Number Quantity Description
VARIOUS 0 or more EC2000 software patch .CAB files provided by MagTek Support
Services, loaded onto USB thumb drive or service laptop
2 Introduction
This document contains the preventive maintenance procedure for the ExpressCard 2000 (EC2000),
extracted from 99875607 ExpressCard 2000 Hardware Service Manual. It assumes the reader is
familiar with basic operation of the ExpressCard 2000’s user and maintenance functions, so many of the
cross-references to deeper “how-to” procedures from that manual have been removed for brevity. For
details about performing any procedure described in this document, see that manual and 99875600
ExpressCard 2000 User Installation and Operation Manual.
The information in this document is intended for use by trained professional service
personnel only. It is not intended for general use. To maintain the safety and integrity of
the device, it is important to follow the procedures laid out in this manual as-written and in
the order provided.
CAUTION: For your personal safety, and to prevent damage to the device, disconnect
power from the ExpressCard 2000 before you connect or disconnect any cable, electronic
board, or assembly.
3 Preventive Maintenance Procedure
3.1 Prepare the Device for Preventive Maintenance
Prepare the device for preventive maintenance by following these steps:
1) Offer the customer the opportunity to remove any proprietary or security-sensitive consumables from
the device, including card stock, image printer ribbons, indent cartridges, and tipper foils. Some
consumables contain negative imprints of cardholder data and must be handled securely.
2) Make sure the device is powered up and connected to the network.
3) Open the top access door.
4) Open the two side access doors.
5) Inspect the device for any items that do not belong inside the cover, and remove them (examples
include loose mechanical parts, cards, insect or animal leavings, or jewelry).
6) Inspect the mechanical parts inside the device and inside the image printer, paying special attention to
belts, cables, and plastic gears to see if there are signs of wear or damage.
3.2 Clean the Card Path
Clean the card path using a cleaning card by following these steps:
1) Obtain a cleaning card from the kit.
2) Remove the cleaning card from its package and let it dry for one minute.
3) Remove the image printer ribbon and set it aside in a secure location, or offer it to the customer for
temporary storage or secure disposal.
4) Using the touchscreen, navigate to Menu > Maintenance to open the Maintenance Menu page.
5) Press the Clean Printer… button to launch the Printer Utility page.