MagTek EC2000 99875692 - Manual (Page 7)

3 - Tipper Heater Replacement Procedure
ExpressCard 2000| Instant Issuance Card Personalization System | Tipper Heater Replacement Procedure
Page 7
3 Tipper Heater Replacement Procedure
3.1 Prepare the Device
Prepare the device for preventive maintenance by following these steps:
1) Offer the customer the opportunity to remove any proprietary or security-sensitive consumables from
the device, including card stock, image printer ribbons, indent cartridges, and tipper foils. Some
consumables contain negative imprints of cardholder data and must be handled securely.
2) Make sure the device is powered up and connected to the network.
3) Open the top access door.
4) Inspect the device for any items that do not belong inside the cover, and remove them (examples
include loose mechanical parts, cards, insect or animal leavings, or jewelry).
3.2 Cool the Tipper Heater / Power Down the Device
1) Navigate to Menu > Settings > Tipper to open the Tipper page.
2) Press the Set Heater OFF button to turn off the tipper heater.
3) Note the value under Current Tipper Temp. If the tipper temperature is 50 degrees Centigrade or
hotter, the tipper heater is not safe to touch.
4) Take note of the current time, and plan your work to allow enough time for the tipper heater to cool,
which can take up to 15 minutes. You may be able to use compressed air to cool it more quickly.
5) Power down the device.
3.3 Remove / Re-install the Tipper Heater
Caution: The tipper heater is hot and can burn your skin! Make sure the device has been
turned off, or the heater has been turned off and no cards have been produced, for at least
10 minutes to allow adequate cooling time before touching the tipper heater.
Approximate time to remove: 15 minutes plus any sub-procedures
Approximate time to re-install: 30 minutes plus any sub-procedures
To remove the tipper heater, follow these steps:
1) Prepare the device for replacing parts by following the steps in section 3.1. At the end, the device
should be powered down with all external cables safely disconnected.
2) Allow the tipper heater enough time to cool below 50°C so it is not too hot to couch. Cooling can
take up to 15 minutes, so begin the service appointment with work away from the tipper heater.
3) Remove the tipper foil cartridge (see 99875600 ExpressCard 2000 User Installation and
Operation Manual for detailed instructions) and set it aside in a secure location, or offer it to the
customer for temporary storage or secure disposal.
4) Locate the tipper heater cable, which comes out the front of the tipper above the exit ramp.