Samsung GX-SM530CF-XAA - Manual (Page 95)

93
TROUBLESHOOTING
No operation can be performed with the remote control.
■ Check the batteries in the remote control. They may need replacing.
■ Operate the remote control at a distance of no more than 20 ft. (6.1 m).
■ Remove the batteries and hold down one or more buttons for several
minutes to drain the microprocessor inside the remote control to reset
it. Reinstall the batteries and try to operate the remote control again.
Play mode differs from the Setup Menu selection.
■ Some of the functions selected in the Setup Menu may not work
properly if the content file is not encoded with the corresponding
function.
The screen ratio cannot be changed.
■ This is not a problem with the Smart Media Player.
No audio.
■ Make sure you have selected the correct Digital Output in the Audio
Options Menu.
The screen is blank.
■ If the HDMI output is set to a resolution your TV cannot support (for
example, 1080p), you may not see a picture on your TV.
■ Select Settings ¨ Support ¨ Reset on the Home screen in other TV.
When the factory default settings are restored, all stored user data is
deleted.
Forgot password
■ Select Settings ¨ Support ¨ Reset on the Home screen. All settings
including the PIN will revert to the factory settings.
When the factory default settings are restored, all stored user data is
deleted.
If you experience other problems.
■ Go to the table of contents and find the section of the user manual that
contains the explanations regarding the current problem, and follow
the procedure once again.
■ If the problem still cannot be solved, please contact your nearest
Samsung authorized service center.
No HDMI output.
■ Check the connection between the TV and the HDMI jack of the Smart
Media Player.
■ Check if your TV supports 480p , 720p, 1080i, 1080p HDMI input
resolution.
Abnormal HDMI output screen.
■ If random noise appears on the screen, it means that TV does not
support HDCP (High-bandwidth Digital Content Protection).