Sony GDM-C520K - Manual (Page 28)

28
T
roublesh
oot
ing
Troubleshooting
Problem Possible Remedies
Before Calibration
Application exits upon launch.
❑ The application will exit upon launch if one of the components of the Artisan™ Color Reference
System is not connected properly, or if your computer is not configured properly for calibration.
Follow the prompts provided on-screen to connect the missing component or configure your
computer.
During Calibration
The following message appears: “The room is too
bright to accurately calibrate the display.” ❑ Calibration will not complete if the ambient light in the room is too bright to accurately calibrate
the display. Reduce the ambient light in the room to under 65 lux, and try the calibration again.
The following message appears: “The Artisan™
Sensor may not be properly attached to the
Artisan™ Color Reference Display. Please
reattach the Artisan™ Sensor and restart
calibration.”
❑ The Artisan™ Sensor’s suction cups and/or the display screen may have oil or dirt that is
impeding the adhesion of the sensor. Clean the sensor and screen with a damp, lint-free cloth,
slightly moistened (if necessary) with a mild detergent.
After Calibration
I cannot access the on-screen display menus for
my GDM-C520 display.
❑ The Artisan™ Software locks out the ability to make manual adjustments to the GDM-C520
display. Do not make manual adjustments to your display after your system is calibrated, as this
will invalidate calibration.
The following message appears: “An error has
been detected during calibration. Please allow the
display to warm up completely. The room light
should be dim and constant throughout the
calibration process. The Artisan™ Color
Reference Display will be restored to its previous
condition.” ❑ The calibration was successful, but one or more of the values targeted by the Artisan™ Software
was not within tolerance. Acknowledge and rerun application. If, after repeated tries, the
application continues to display this message, reboot and try again. If values are still not within
tolerance, choose a less extreme colorspace, and try again.
❑ If your display is over two years old, then it may not be able to match the luminosity required by
the calibration system.
I used Expert Mode to enter a custom colorspace,
and the system did not calibrate to that colorspace.
❑ A small number of values for custom colorspaces are not possible, depending on the xy
coordinates and the range for white luminance. Please choose less extreme values for your
custom colorspace.
The Artisan™ Software application says
“Calibrated” but my display’s color does not
match the colorspace to which I have calibrated
the system.
❑ Check to make sure that your display is set to “Professional” mode.
❑ Check to make sure that the Artisan™ Sensor is clean. If dust is obscuring the sensor port (in the
middle of the underside of the sensor), wipe with a damp, lint-free cloth.
❑ If you have made changes to the display using the manual controls on the display itself, the
display will no longer be calibrated. Rerun the calibration, and do not change the display's image
using the display's manual controls.
I calibrated my display a while ago, and now the
application is showing “Not Calibrated.”
❑ Colorspaces expire after 30 days. Simply select a target colorspace and recalibrate your display.
The expiration timer will be reset.
❑ To avoid this problem, use the "Update Calibration Data" option located on the initial screen of
the Artisan™ Color Reference Software. For more details, see page 22.
My system has been calibrated, but my display is
not set to "Professional" mode.
❑ You will need to unlock the OSD, set it to "Professional" mode, and recalibrate your system. To
unlock the OSD, press the display’s Menu button. Then, press the Control button twice and select
“Off”. To set the display to “Professional” mode, press the display’s Picture Effect button until
the OSD shows “Professional”. Then, recalibrate your system to all necessary calibrations.