Sony PCG-NV290 - Manual (Page 197)

Troubleshooting Programs
197
Troubleshooting Programs
What do I do when a program stops responding or crashes?
❑ Try restarting your computer.
1 Click Start on the Windows® taskbar, and click Turn Off Computer.
2 Click Restart.
❑ If restarting your computer does not work, contact the software publisher or
designated provider for technical support. See “Program Support
Information” for contact information.
Why does the message, “You must insert the Application CD into your optical
drive” appear, and the program does not start?
❑ Some titles require specific files that are located on the Application
Recovery CD. Insert the disc, and try starting the program again.
❑ Your optical drive may not be reading the disc.
❑ Make sure you place the CD in the tray with the label side facing up.
❑ Make sure the optical drive is properly inserted into the multipurpose
bay. See “Using the Multipurpose Bay” for more information.
Which program do I use for CD-R/CD-RW functions?
Use the preinstalled Sony SonicStage™ software and Windows® software to
create CDs on your VAIO® computer, if the specific model you purchased is
preconfigured with all of the necessary components for CD-R and CD-RW
capability.
You can also download the RealJukebox CD-burning component to create CDs,
but it may interfere with your computer’s normal system operations.
Why can’t I use the DVgate program?
If your computer is using the Ultimate Battery Life profile as a power saving
mode, you cannot use DVgate™ or Smart Connect software. Please select
another profile. Preferably, connect your computer to AC power when using
these features.