Video does not display – Sony PCV-RZ49G User Manual
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Video does not display
If you are notified that Media C enter is unable to display an image in the TV screen when you play live TV, recorded TV, or a file in My
Videos, then it might be due to a video, decoder, or tuner error. Reference the table below for additional information.
Description
Try these steps
Tuner not found (external USB tuner)—The tuner might not be plugged in or have updated drivers.
Ensure that the tuner is
plugged in to your PC .
C heck the hardware documentation for information about updating the driver.
Tuner not found (internal tuner card)—The tuner card might not be installed, enabled, or have updated drivers. Ensure that the
tuner is installed to your computer.
Enable the tuner card in Windows Device Manager.
C heck the hardware documentation for information about updating the driver.
Tuner in use—The tuner might be in use by another application. C lose all other media applications that are using the tuner and then
try again to play Live TV, Recorded TV, or a video file.
Tuner error (inv alid TV format)—The tuner hardware does not support the TV format for the country selected.
Ensure that the
correct country is selected in the C ontrol Panel settings.
C heck the hardware documentation for information on which TV formats are supported by the tuner card in your computer.
Tuner error (general error)—Media C enter is unable to tune to the channel requested.
Restart Media C enter.
Restart the computer.
Video error—The video decoder is in use by another application. C lose all other media applications that are using the decoder, and
then try again play Live TV, Recorded TV, or a video file.
Video error—The video decoder is corrupt or missing.
Restart Media C enter.
Restart the computer.
C heck the hardware documentation for information on how to reinstall the decoder.
Audio error—The audio card is not installed, enabled, or does not have updated drivers.
Ensure that the audio card is installed to
your computer.
Enable the audio card in Windows Device Manager.
C heck the hardware documentation for information about updating the driver.
Related topics
Troubleshoot the TV signal or image
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