Sony PCV-R549DS - Manual (Page 29)

Troubleshooting #
My modem connection is slow
The computer’s modem uses Lucent 1648 technology/V.90. Many factors
influence modem connection speed, including telephone line noise or
compatibility with telephone equipment (such as fax machines or other
modems). If you think your modem is not connecting properly to other
PC-based modems, fax machines, or your Internet Service Provider, check
the following:
❑ Have your phone company check that your phone line is free from
any line noise.
❑ If your problem is fax-related, check that there are no problems with
the fax machine you are calling and that it is compatible with fax
modems.
❑ If you are having a problem connecting with your Internet Service
Provider, check that the ISP is not experiencing technical problems.
❑ If you have a second phone line available, try connecting the modem
to this line.
My modem does not work
❑
Check that the phone line is plugged into the LINE jack.
❑ Check that the phone line is working. You can check the line by
plugging in an ordinary phone and listening for a dial tone.
❑ Check that the phone number the program is dialing is correct.
❑ Verify that the software you are using is appropriately configured to
recognize and interact with the Sony computer modem. Call the
software publisher if you do not know how to configure the software
to recognize the modem. All programs, preinstalled by Sony, are
compatible.
❑ If you suspect your modem is not functioning, you can perform a
simple test to find out. Click the My Computer icon on your desktop.
Click Control Panel, and the click Modems. Click the Diagnostics tab
and select COM2. Click More Info. If your modem is functioning, a
More Info dialog box will display. If your modem is not functioning,
an error message will appear.
I cannot change my modem to rotary/touch-tone dialing
Click the My Computer icon on your desktop. Click Control Panel, and
then click Modems. Click Dialing Properties. Next to “Dial using,” select
the Tone dial or Pulse dial radio button. Click OK.