Sony DPF-WA700 - Manual (Page 67)

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Troubleshooting
Before submitting the photo frame for repair, try using the following guidance to solve the
problem.
If the problem persists, consult with your Sony dealer or Sony service facilities.
x Power supply
The power is not turned on.
• Is the AC power plug inserted correctly?
c Insert the power plug properly.
Nothing happens even if you operate the photo frame.
c Turn off the power (page 13) and turn it back on again.
x Displaying images
No images are displayed on the screen.
• Is a memory card inserted properly?
c Insert a memory card properly (page 19).
• Does the memory card contain images saved with a digital camera or other device?
c Insert a memory card containing images.
c Check the file formats that can be displayed (page 74).
• Is the file format compatible with DCF?
c A file that is not compatible with DCF may not be displayed with the photo frame,
even if it can be displayed with a computer.
Some images are not displayed.
• Are the images displayed in the index view mode?
c If the image is displayed in the index view mode but cannot be displayed as a single
image, the image file may be damaged, even though its thumbnail preview data are
fine.
c A file that is not compatible with DCF may not be displayed with the photo frame,
even if it can be displayed with a computer.
• Were the images created with an application on a computer?
c If you named or renamed the file on your computer and the file name includes
characters other than alphanumeric characters, the image may not be displayed on
the photo frame.
• Is there a folder with more than 8 levels in its hierarchy on the memory card?
c The photo frame cannot display images saved in a folder that is more than 8 levels
deep.
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