If your VAIO computer has become unstable, it is recommended that you use the
refresh function provided by Windows. Refresh the computer by following these
steps.

Note

The 64 GB or 128 GB SSD equipped models do not support the refresh function.
If you check the capacity of the SSD, press the ASSIST button while your VAIO
computer is off to display the VAIO Care Rescue Mode screen, and select
Start BIOS setup.

1. Press the ASSIST button while your VAIO computer is off.

The VAIO Care Rescue Mode screen appears.

2. Select Recover or maintain your system.

Follow the on-screen instructions until the Choose an option screen appears.

3. Select Troubleshoot and Refresh your PC.

Most user data saved on your built-in storage device, some Windows settings and
all apps downloaded from Windows Store will be retained even after you refresh
your VAIO computer. However, some app settings or files in the specific folders
may not be retained.
Confirm the following list for details of which settings are retained, and which data
is erased after you refresh the computer.

Settings retained after you refresh your VAIO computer

The following settings will be retained after you refresh your VAIO computer.

Library settings

User accounts (local, domain, Microsoft account), and group memberships

Domain settings

Windows Update settings

Start screen and lock screen background

Desktop themes

International settings

Wireless network profiles

Settings configured in Windows Welcome

Data erased after you refresh your VAIO computer

The data in the folders specified below will be erased after you refresh your VAIO
computer.

\Windows

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