Troubleshooting, Search – Sony SVL241290X User Manual
Page 497
VAIO User Guide
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Troubleshooting
What should I do if I cannot turn off my VAIO
computer?
Follow any of these procedures to exit all running apps and then turn off your VAIO
computer again.
Drag the app from the top center of the screen to the bottom center.
Press the
Alt+F4 keys.
If there is unsaved data, save it at the confirmation prompt.
Press the
Alt+F4 keys until the Shut Down Windows window appears and select
Shut down from the drop-down list and OK.
If you have installed a new app on your VAIO computer, check if the app is working
properly, its data is normal, and you have operated it correctly.
Contact the app publisher or designated provider for technical support.
If you connect peripheral devices, such as a printer or a USB device, to your VAIO
computer or connect the computer to your network, disconnect all peripheral devices or
the computer’s network connection and then turn off the computer.
While the computer is communicating with a peripheral device or the network, Windows
does not allow you to turn off the computer. In addition, some peripheral device drivers
for the peripheral devices do not support the feature to force the computer to shut down.
If the computer screen freezes, press the
Ctrl+Alt+Delete keys, select
(
Shut
down) in the lower right corner of the computer screen, and then select Shut down.
If your VAIO computer freezes with a message indicating the settings are being saved or
the computer is shutting down displayed, follow these procedures in order.
Press the
Enter key.
Wait for a while.
If the problem persists, press the
Ctrl+Alt+Delete keys.
Wait for a while.
If you still cannot turn off your VAIO computer even after you follow all the above
procedures in this topic, perform the following operations.
Note that performing these operations may cause working data to become corrupted. Be
sure to disconnect the computer from the network before performing the following
operations.
Press the
Ctrl+Alt+Delete keys, select
(
Shut down) in the lower right corner
of the computer screen, and then select
Shut down.
Press and hold down the (Power) button for more than four seconds.
Note
If your VAIO computer is still on after you press and hold down the (Power)
button for more than four seconds, the PC may not be selected as an input source
or the LCD screen may be off.
Press and release the (Power) button to change the input source to the PC or
turn on the LCD screen, then press and hold down the (Power) button for more
than four seconds.
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