Contacting sony, Troubleshooting, Twin view – Sony KV-32HV600 User Manual

Page 81: Contacting sony troubleshooting

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Contacting Sony

If, after reading these operating instructions, you have additional
questions related to the use of your Sony television, please call our
Customer Information Services Center at 1-800-222-SONY (7669) (US
residents only) or (416) 499-SONY (7669) (Canadian residents only).

Troubleshooting

Twin View

Problem

Possible Remedies

I cannot get Twin View to
work

❏

If you are using a cable box to unscramble all channels (as shown on
page 20), you cannot use the Twin View feature. This is because the cable
box can unscramble only one channel at a time. But if you need the cable
box to unscramble only some (usually premium) channels, you can use
Twin View for unscrambled channels if you connect both a cable and cable
box, as shown on page 18.

❏

You can use Twin View to view a signal from a different source that is
connected to the TV's A/V jacks (such as a VCR or DVD player) in the
second window by pressing the

TV/VIDEO

button while in Twin View.

❏

Sources connected to the AUX, VIDEO 5, VIDEO 6, and VIDEO 7 inputs
display in the left Twin View window, but not the right.

There is no Twin View
window, or it is just static

❏

Be sure the Twin View window is set to a video input or channel that has a
signal airing.

❏

You might be tuned to a video input with nothing connected to it. Try
cycling through the video inputs by pressing the

TV/VIDEO

button.

❏

If you connected equipment to the TV’s AUX jack, it will display in the left
Twin View window, but not the right.

Twin View cannot display
anything but TV channels

❏

Try cycling through the video inputs by pressing the

TV/VIDEO

button.

Check that the

Video Label

option is not set to

Skip

. (See the Setup Menu on

page 75.)

Twin View displays the same
program in both windows

❏

Both Twin View windows might be set to the same channel. Try changing
channels in either window.

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