Technical support warranty of j5 create, Ultra station – j5 create JUD500 USB 3.0 Ultra Station User Manual
Page 40
ULTRA STATION
USER MANUAL
39
TECHNICAL SUPPORT
If you have any issue using this product please follow instruction below before returning this
product to the store.
1. The User Manual
It contains the detail instruction and troubleshooting section. Many common issues can
be easily resolved by reading the user manual.
2. Online Support
Please visit the j5 create website (www.j5create.com) to find the latest software for your
device. If you are still experiencing the same issue, you can submit a description of your
problem via email
. Our j5 create technical service support team
will reply to you within the next 24 business hours.
3. Telephone Support
Please feel free to call us at 888-689-4088 and one of our support technicians will be
happy to assist you
Customer Service: Toll free number: 888-988-0488
Technical Support: Toll free number: 888-689-4088
Email: [email protected]
Please contact Technical Support during business hours. 10:00AM-6:00PM E.S.T Monday- Friday
for further assistance.
WARRANTY OF j5 create
j5 create offers a limited 2-year warranty. User’s wear & tear damage is not included
.
The user shall call or email j5 create customer service with defect information of the product and obtain a return authorization
number.
Users are responsible for one way return freight cost and we will take care of one way freight back.
In order to obtain a return authorization, user should have the following information handy when calling or emailing the service
team:
(i)
a copy of original purchase invoice to verify your warranty
(ii)
a product serial number
(iii)
a description of the problem
(iv)
a return Material authorization number
(v)
customer’s Name, address, and telephone number
j5 create does not warrant that the operation of the product will be uninterrupted or error-free. j5 create is not responsible for
damage arising from failure to follow instructions relating to the product’s use. This warranty does not apply to:(a) consumable
parts, unless damage has occurred due to a defect in materials or workmanship; (b) cosmetic damage, including but not
limited to scratches, dents ,and
broken plastic on ports; (c) damage caused by use with non-j5 create products; (d) damage cause by natural disasters ( flood,
fire, earthquake, lighting strike, typhoon etc.,)(e) damage caused by human misuse( lost, accident, abuse, misuse or other
external causes) (f) damage caused by operating the product outside the permitted or intended uses described by j5 create ;
(g) damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of j5
create or a j5 create Authorized Service Provider; (h) a product or part that has been modified to alter functionality or
capability without the written permission of j5 create; or (i) if any j5 create serial number on the product has been removed or
defaced.