j5 create JUA370 - USB 3.0 Multi-Adapter VGA & Gigabit Ethernet - Manual (Page 28)

USB 3.0 MULTI-ADAPTER
USER MANUAL
27
TECHNICAL SUPPORT
If you have any issues using this product please follow the instructions below before returning
this product to the store.
1. The User Manual
It contains detailed instructions and a troubleshooting section. Many common issues can
be easily resolved by reading the user manual.
2. Online Support
Please visit the j5create website (www.j5create.com) to find the latest software for your
device. If you are still experiencing the same issue, you can submit a description of your
problem via email [email protected] . Our j5create technical service support team
will reply to you within the next 24 business hours.
3. Telephone Support
Please feel free to call us at 888-689-4088 and one of our support technicians will be
happy to assist you.
Customer Service: Toll free number: 888-988-0488
Technical Support: Toll free number: 888-689-4088
Email: [email protected]
Please contact Technical Support during business hours. 10:00AM-6:00PM E.S.T Monday- Friday
for further assistance.
LIMITED WARRANTY
j5create offers a limited 1-year warranty. User’s wear & tear damage is not included.
The user shall call or email j5create customer service with defective information concerning the product and obtain a return
authorization number.
Users are responsible for one way return freight cost and we will take care of one way freight back.
In order to obtain a return authorization, user should have the following information handy when calling or emailing the service
team:
(i) a copy of original purchase invoice to verify your warranty
(ii) a product serial number
(iii) a description of the problem
(iv) customer’s Name, address, and telephone number
j5create does not warrant that the operation of the product will be uninterrupted or error-free. j5create is not responsible for
damage arising from failure to follow instructions relating to the product’s use. This warranty does not apply to:(a) consumable
parts, unless damage has occurred due to a defect in materials or workmanship; (b) cosmetic damage, including but not
limited to scratches, dents ,and broken plastic on ports; (c) damage caused by use with non-j5create products; (d) damage