Lenovo ThinkVantage ImageUltra Builder Version 5.0 - Manual (Page 197)

Chapter 11. Getting help and support
The ImageUltra Builder program is supported by Lenovo. If you have a problem
with the ImageUltra Builder or have questions about a specific feature, a variety of
sources are available to help you including documentation, an integrated help
system, and Web pages.
Support for third-party tools that might be used in conjunction with the
ImageUltra Builder (such as Symantec Norton Ghost, PowerQuest DeployCenter,
or the Microsoft Sysprep program) is provided by the manufacturers of those tools,
not Lenovo.
Refer to your ImageUltra Builder license for a full explanation of Lenovo support,
terms, and duration. To access the license, do the following:
1.
Start the ImageUltra Builder program.
2. From the Main window, click Help, and then click View the license.
Be sure to retain your proof of purchase.
Note: ImageUltra Builder is not a warranted product. Lenovo will provide
assistance to resolve problems and answer questions about the ImageUltra
Builder, but Lenovo is not obligated to update this version of the code to
enhance its functionality or resolve problems, or make future versions of this
product available at no charge. Any decision to make updates available or to
charge fees for updates is solely at the discretion of Lenovo.
Using the documentation and help system
Many problems can be solved without contacting Lenovo for assistance. If you
experience a problem or have a question about the operation or functionality of the
ImageUltra Builder program, begin with the online help system or this publication,
the ImageUltra Builder User Guide.
For example, if you need assistance with conceptual information, use the
ImageUltra Builder User Guide. If you need help with a specific task or procedure,
use the help system. To access the help system, do one of the following:
v Click the Help button on the tool bar of the main window.
v From the Help menu, select View help topics.
v From the Help menu, click View Online Assistance, then click Support Forums
or IUB Services.
v From the Help menu, click View the User’s Guide.
v Press F1.
The help system will open to a topic related to the currently-active ImageUltra
Builder window. You can select other topics from the contents, or use the search or
index functions to find a particular word or phrase.
© Copyright Lenovo 2007, 2010 183