Lenovo 3000 Q100 Desktop - Manual (Page 35)

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Safety and warranty guide
Types of Warranty Service
1. Customer Replaceable Unit (“CRU”) Service
Under CRU Service, your Service Provider will ship CRUs to you for installation
by you. CRU information and replacement instructions are shipped with your
product and are available from Lenovo at any time upon request. CRUs that are
easily installed by you are called Self-service CRUs, while Optional-service CRUs
may require some technical skill and tools. Installation of Self-service CRUs
is your responsibility. You may request that a Service Provider install Optional-
service CRUs under one of the other types of warranty service designated for your
product. An optional service offering may be available for purchase from Lenovo
to have Lenovo install Self-service CRUs for you. You may find a list of CRUs and
their designation in the publication that ships with your product or at www.lenovo.
com/CRUs. The requirement to return a defective CRU, if any, will be specified in
the materials shipped with a replacement CRU. When return is required: 1) return
instructions, a prepaid return shipping label, and a container will be included with
the replacement CRU; and 2) you may be charged for the replacement CRU if your
Service Provider does not receive the defective CRU within thirty (30) days of your
receipt of the replacement.
2. On-site Service
Under On-Site Service, your Service Provider will either repair or exchange the
product at your location. You must provide a suitable working area to allow
disassembly and reassembly of the Lenovo product. For some products, certain
repairs may require your Service Provider to send the product to a designated
service center.
3. Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged at a
designated service center, with shipping arranged by your Service Provider. You are
responsible for disconnecting the product. A shipping container will be provided
to you for you to return your product to a designated service center. A courier will
pick up your product and deliver it to the designated service center. Following its
repair or exchange, the service center will arrange the return delivery of the product
to you.
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