Lenovo 3000 Q100 Desktop - Manual (Page 36)

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Safety and warranty guide
4. Customer Carry-In or Mail-In Service
Under Customer Carry-In or Mail-In Service, your product will be repaired or
exchanged at a designated service center, with delivery or shipping arranged by
you. You are responsible to deliver or mail, as your Service Provider specifies,
(prepaid by you unless specified otherwise) the product, suitably packaged to a
designated location. After the product has been repaired or exchanged, it will be
made available for your collection. Failure to collect the product may result in your
Service Provider disposing of the product as it sees fit. For Mail-in Service, the
product will be returned to you at Lenovo’s expense, unless your Service Provider
specifies otherwise.
5. Product Exchange Service
Under Product Exchange Service, Lenovo will ship a replacement product to your
location. You are responsible for its installation and verification of its operation. The
replacement product becomes your property in exchange for the failed product,
which becomes the property of Lenovo. You must pack the failed product in the
shipping carton used to ship the replacement product and return it to Lenovo.
Transportation charges, both ways, are paid by Lenovo. Failure to use the carton
in which the replacement product was received may result in your responsibility
for damage to the failed product during shipment. You may be charged for the
replacement product if Lenovo does not receive the failed product within thirty (30)
days of your receipt of the replacement product.
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