Onekey recovery pro program problems, A password problem, A sound problem – Lenovo M4400s notebook User Manual

Page 62: Other problems

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The hard disk drive does not work.

Enter the BIOS program. Select Startup Boot. Ensure that the hard disk drive is on the Boot priority
order
list. If it is on the Excluded from boot order list, this indicates that it has been disabled. Select
the entry for the hard disk drive on the Excluded from boot order list and press Shift+1 to move it to
the Boot priority order list.

OneKey Recovery Pro program problems

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Backup cannot be made.

Ensure that:

• You are using a Windows operating system.

• There is enough space on your hard disk drive to store the backup data.

Fail to restore the system partition to the factory default state.

The cause might be that the partition properties such as the size or the capacity of your system has been
modified.

A password problem

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I forgot my password.

Do any of the following:

• If you forget your user password, take your computer to a Lenovo authorized service technician or a

marketing representative to have the password changed.

• If you forget your hard disk drive password, you have to replace the hard disk drive by contacting a

Lenovo authorized service technician or a marketing representative. Proof of purchase is required, and
a fee will be charged for the parts and service.

• If you forget your supervisor password, a Lenovo authorized service technician cannot reset your

password. You have to replace the system board by contacting a Lenovo authorized service technician
or a marketing representative. Proof of purchase is required, and a fee will be charged for the parts
and service.

A sound problem

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No sound can be heard from the speaker even when the volume is turned up.

Ensure that:

• The mute function is off.

• The headphone jack is not used.

• Speakers are selected as the playback device.

Other problems

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User Guide

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