Brother Copier/Printer MFC-9970CDW - Manual (Page 136)

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e
Push down and pull the green tabs at
the left and right hand sides toward you
and fold down the fuser cover (1).
f
Using both hands, gently pull out the
jammed paper.
g
Close the fuser cover (1).
h
Fully close the back cover.
i
Put the paper tray firmly back in the
machine.
1
1