9 troubleshooting, Tv channel issues, Picture issues – Philips 32PFL3506H-12 User Manual

Page 48: General tv issues

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Cannot remove ‘e-sticker’ banner displayed on

the TV.

• To remove the logos and images, set the

location of your TV to home.

1. Press .

2. Select [Setup] > [TV settings] >

[Preferences] > [Location].

3. Select [Home] and press OK.

TV channel issues

Previously installed channels do not appear in

the channel list:

• Check that the correct channel list is

selected.

No digital channels were found during the

installation:

• Check that the TV supports DVB-T, DVB-T

Lite or DVB-C in your country.

Some channels are not automatically installed

on my TV:

• During installation, make sure that you

select the country where you are installing

the TV.

Picture issues

The TV is on, but there is no picture:

• Check that the antenna is properly

connected to the TV.

• Check that the correct device is selected

as the TV source.

There is sound but no picture:

• Check that the picture settings are

correctly set.

There is poor TV reception from an antenna

connection:

• Check that the antenna is properly

connected to the TV.

• Loudspeakers, unearthed audio devices,

neon lights, high buildings and other large

objects can influence reception quality.

If possible, try to improve the reception

quality by changing the antenna direction

or moving devices away from the TV.

9 Troubleshooting

This section describes commonly encountered

issues and accompanying solutions.

General TV issues

The TV does not switch on:

• Disconnect the power cable from the

power outlet. Wait for one minute then

reconnect it.

• Check that the power cable is securely

connected.

The remote control is not working properly:

• Check that the remote control batteries

are correctly inserted according to the

+/- orientation.

• Replace the remote control batteries if

they are flat or weak.

• Clean the remote control and TV sensor

lens.

The standby light on the TV blinks red:

• Disconnect the power cable from the

power outlet. Wait until the TV cools down

before reconnecting the power cable. If the

blinking reoccurs, contact Philips Consumer

Care.

You forgot the code to unlock the TV lock

feature

• Enter ‘8888’.

The TV menu is in the wrong language.

• Change the TV menu to your preferred

language.

When turning the TV on/off/to standby, you

hear a creaking sound from the TV chassis:

• No action is required. The creaking sound

is normal expansion and contraction of the

TV as it cools down and warms up. This

does not impact performance.

EN

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