Philips VOIP0801B-37 - Manual (Page 19)

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If the above solutions still do not solve your problem, remove the phone from the computer and restart Skype
and VOIP080 driver. Wait for 15 minutes and try again.
Problems Solutions
The phone does not ring. • Make sure the ringer volume is not set to off.
• Make sure Skype status is not in DND (Do Not Disturb).
No sound during call. • Check if the audio path is set correctly under Skype.
• Turn up the earpiece volume.
Opposite party hears no sound. • Unmute the microphone.
• Turn up the microphone volume using VOIP080 driver.
• Make sure the call is not on hold.
Cannot make or receive Skype calls. • Make sure your Skype status is not offline.
• Check if the USB cable is connected properly.
• Check if the VOIP080 driver is running.
Cannot make SkypeOut calls. • Enter 00, 011 or + before the number to dial.
• Check your account to see if you have enough credit.
Cannot open the contact list. • Close the voicemail list and try again.
Cannot open the voicemail list. • Close the contact list and try again.
LED keeps flashing slowly while off
call. • Retrieve your new voicemail(s).
No key tone can be heard. • Enable key tone using VOIP080 driver.
Selected "Do not allow this program
to use Skype" by mistake. • In Skype, go to Tools > Options > Privacy > Manage
other program' access to Skype, select VOIP080.EXE,
click CHANGE, select Allow this program to use Skype,
and click OK.
Connection status shows :
VOIP080 - API access denied. • See above
Troubleshooting