Philips 200BW8EB-27 User Manual

Page 41

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click on factory reset to reset the parameters of the monitor. Such choices are disabled

when using DVI-D (digit) input.

Q&A

Q1.

What is the difference between SmartManage, SmartControl?

A.

SmartManage is a remote management/control software for IT managers to manage

monitors across the network

SmartControl is a control panel extension, which helps users to adjust monitor

performances and settings by a software interface, instead of the hardware buttons at the

front bezel of the monitors.

Q2.

I change the monitor on a PC to a different one and the SmartControl becomes un-

usable, what do I do?

A.

Restart your PC and see if SmartControl can work. Otherwise, you will need to remove

and re-install SmartControl to ensure proper driver is installed.

Q3.

The SmartControl functions well at the beginning, but it is not workable, what can I do?

A.

If the following actions were executed, the monitor driver may need to be re-installed.

Change video graphic adapter to another one

Update video driver

Activities on OS, such as service pack or patch

Run Windows Update and updated monitor and/or video driver

Windows was booted with the monitor power off or disconnected.

To find out, please right click My Computer and click on Properties->Hardware-> Device

Manager.

If you see "Plug and Play Monitor" shows under Monitor, then you need to re-install. Simply

remove SmartControl and re-install it.

Q4.

After installing SmartControl, when clicking on SmartControl tab, nothing shows up

after a while or a failure message shows, what happened?

A.

It might be your graphic adaptor is not compatible with the SmartControl. If your graphic

adaptor is one of the above mentioned brands, try to download the most updated graphic

adaptor driver from corresponding companies’ web site. Install the driver. Remove

SmartControl, and re-install it once more.

If it is still not working, we are sorry that the graphic adaptor is not supported. Please pay

attention to Philips’ web site for any updated SmartControl driver available.

Q5.

When I click on Product Information, only partial information is shown, what happened?

A.

It might be your graphic card adaptor driver is not the most updated version which fully

supporting DDC/CI interface. Please try to download the most updated graphic adaptor

driver from corresponding companies’ web site. Install the driver. Remove SmartControl,

and re-install it once more.

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