I.R.I.S. RISCard Anywhere - Manual (Page 23)

Troubleshooting 20
Troubleshooting
Problem: There are strange lines on the scanned image, or the
image is not clear.
Solution: Please ensure the following:
• Are there scratches on the original, or is the original
clean? Remove any stains or dust from the original
before scanning.
• Has the scanner been used for a long period of time
without cleaning and calibration? Refer to Cleaning the
scanner on page 17 and Calibrating the scanner on
page 18 to clean and calibrate the scanner and then try
again.
Problem: The original gets stuck halfway in the feeding slot.
Solution: Press the Power button. The original will be ejected from
the scanner for 10 seconds so you can remove the jammed
original.
Problem: The Status indicator blinks rapidly and scanning is
not possible.
Solution: Check the following:
• If a memory card is used, is it locked (set to write-
protect)? Unlock the card.
• If a memory card is used, is it full? The indicator blinks
when the free space on the memory card is below 1MB.
Use another card if necessary.
• If a memory card is used, is it in NTFS or other file
system? The scanner only accepts memory cards in the
FAT16 and FAT32 file systems.
• Is the USB flash drive connected properly to the USB
socket? Re-connect the drive and try again.
• Did you insert the next original before the scanning
process of the previous one is completed? Turn off and
on the scanner and try again. Make sure that you scan the
next original only after the scanning process of the
previous one is completed
• Does the length of the original exceed the maximum
acceptable size? Refer to Suitable and unsuitable types
of originals on page 15 for more information.