Troubleshooting, En troubleshooting – BMW Navigation Portable Plus User Manual
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BMW Navigation Portable Plus Owner’s Manual
Troubleshooting
E
N
Troubleshooting
Problem/Question
Solution/Answer
My nüvi never gets
satellite signals.
Take your nüvi out of parking garages and away from tall buildings and trees. Remain stationary for several minutes.
My nüvi does not charge
in my vehicle.
Your nüvi can only charge between 32°F and 113°F (0°C and 45°C). If the nüvi is placed in direct sunlight or in a hot environment, it
cannot charge.
How do I clear all my
user data?
Hold your finger on the lower-right corner of the nüvi’s screen while it is turning on. Keep your finger pressed until the message
appears. Touch
Yes
to clear all user data.
The nüvi is locked
up/frozen.
If the nüvi screen stops functioning, turn the nüvi off and on again. If this does not help, slide the
Power
key to the left and hold for 8
seconds. Turn the nüvi back on. The nüvi should operate normally.
The touch screen is not
responding to my taps
properly.
Turn the nüvi off and then back on. Slide the
Power
key to the right (lock). Hold your finger on the screen for about 30 seconds until
the calibration screen appears. Follow the on-screen instructions.
My battery gauge does
not seem accurate.
Allow the unit to fully discharge, and then fully charge it (without interrupting the charge cycle).
My phone will not
connect to the nüvi.
Touch
Tools
>
Settings
>
Bluetooth
. Verify that the Bluetooth field is set to
Enabled
.
Make sure your phone is turned on and is less than 10 meters (about 33 feet) away from your nüvi.
See
for more help.
How do I know my nüvi
is in USB mass storage
mode?
When your nüvi is in USB mass storage mode, a picture of a nüvi connected to a computer is shown. Also, you should see two new
removable disk drives listed in
My Computer
.
My computer never
senses that the nüvi is
connected.
1. Unplug the USB cable from your computer.
2. Turn the nüvi off.
3. Plug the USB cable into your computer and your nüvi. The nüvi automatically turns on and goes into USB mass storage mode.