Google Message Security Troubleshooting Guide - Manual (Page 12)

Frequently Asked Questions 13
3. Look at the organization’s Approved or Blocked Senders list:
a. Select ‘View Org-Level Sender Lists’
b. Check all lists to see if the Approved or Blocked Senders list is listed
Note: When using a Quarantine Redirect for either Spam or Virus messages, the
address or domain needs to be added to the user Approved or Blocked Senders
list, and NOT the sender list for the quarantine redirect address. For more
information, see Quarantine Redirect and Approved/Blocked Senders.
Is it possible to get a list of user aliases and a list of my
Approved and Blocked Senders for my organization?
To get a full list:
1. If the setting is an organization, go to Orgs and Users > Orgs. If the setting is
a user, go to Orgs and Users > Users.
2. Select the User or Org in question.
3. Select ‘Sender Lists’ or, if a user, ‘Aliases’.
4. Select the browser menu option “View -> Source”.Search for the first item
displayed in the list. You will see something similar to:
<option><an approved sender name></option>
<option><a blocked sender name></option>
or
<option><an alias name></option>
5. Select all items within that set of option tags, and copy the entire list to a text
editor.
6. Remove the <option> and </option> tags.
7. Save the text file.
Attachment Manager
What are the file size limits for attachments?
For Attachment Manager, the message size filter’s maximum limit is 300 MB. The
default is 200 MB. This policy applies to all traffic, including mail which is not
filtered for spam and viruses. When an attachment exceeds the size limit, the
message is bounced, and the sender receives the SMTP error message,
552
Message too large - psmtp .