Google Message Security Troubleshooting Guide - Manual (Page 63)

Mail Flow Troubleshooting 65
Message security service error messages
If the message did come from the email security service, consult the following
table.
After Troubleshooting
After you’ve followed these steps, ask the sender to send another message to
confirm that the problem has been resolved.
Contact Support
If the problem continues after these troubleshooting steps, please contact
Support. If you are a directly supported Postini Customer, please log in to the
Postini Support Portal. Otherwise, contact your vendor, who can assist you.
Error Message Possible Causes Action to Take
550 mailbox unavailable
552 storage allocation exceeded
553 mailbox name not allowed
554 transaction failed
571 spam source blocked
Connection Manager Set Up A Pass Through. See Pass Throughs:
Preventing Attack Blocking.
550 no such user Non-Account
Bouncing Add the recipient’s email address in the
Administration Console. See Add / Delete /
Move Users.
571 message refused Blatant Spam
Blocking If this is valid mail, add the sender as an
Approved Sender in the Administration
Console. See Editing Approved / Blocked
Senders for Organizations.
582 This message violates our
email policy
Content Manager Check your Content Manager filters. See
Create or Edit a Content Manager Filter.
582 The file attached violates
our email policy
Attachment Manager Check Attachment Manager settings. See
Create / Edit Attachment Manager Filters.
582 (Custom error message) Attachment Manager
or Connection
Manager This is a custom message, set by an
administrator using either Attachment
Manager or Connection manager. Check both
to see what rules are being triggered. See
Create / Edit Attachment Manager Filters and
Create or Edit a Content Manager Filter.
571 Virus Blocked Virus Blocking The sender’s mail server is infected. Ask the
sender to run antivirus diagnostics.
451 STARTTLS is required for this
sender
TLS Change your TLS settings to accept mail from
the sender. See Set Up Inbound TLS.
If you do not want to change your TLS
settings, ask the sender to install TLS on their
mail server.